399bet Terms and Conditions

1 General Provisions

This document forms a legal agreement between the 399bet platform and its users. From the moment a user completes registration on the site, they are considered to have given full consent to every clause of these terms and conditions.

399bet operates an online gaming and betting service for Bangladeshi users. The platform offers casino games, slots, cricket, football, and various other types of games. 399bet reserves the right to change its service standards, policies, and terms and conditions.

2 Account Registration and Management

2.1 Registration Requirements

All information provided at the time of registration must be accurate, complete, and up to date. A user may operate only one account. Any attempt to open multiple accounts may result in all accounts being suspended.

• The user must be at least 21 years old.
• The mobile number or email address provided must be active.
• Correct identification details must be provided at the time of registration.
• Operating multiple accounts from the same household or address is prohibited.

2.2 Account Verification

399bet may request identity verification from a user at any time. Withdrawals may be held until this process is completed. For more details on verification, see our FAQ section.

2.3 Password and Security

The user is responsible for the security of their account. Use a strong password and do not share your login details with any third party. If you suspect unauthorized access to your account, contact the support team immediately.

3 Deposits and Withdrawals

3.1 Deposit Rules

bKash, Nagad, and Rocket can be used for deposits at 399bet. The minimum deposit amount for each method is ৳300. Once a deposit transaction is completed, the balance will be added to the account.

3.2 Withdrawal Rules

A minimum balance of ৳800 is required for withdrawals. Withdrawal requests are generally processed within 5–30 minutes. Withdrawals can only be made through the same payment method used for the deposit — bKash, Nagad, or Rocket.

• Account verification must be completed before making a withdrawal.
• Minimum withdrawal: ৳800.
• The deposit method and withdrawal method must be the same.
• In cases of suspicious transactions, 399bet may hold withdrawals until an investigation is complete.

4 Bonuses and Promotions

4.1 Welcome Bonus

New users will receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 25 times the bonus amount. Example: depositing ৳1,000 gives a bonus of ৳1,500 and a total balance of ৳2,500 — you must wager ৳1,500 × 25 = ৳37,500 before withdrawing.

4.2 General Bonus Terms

• A bonus is linked to the main deposit only and cannot be withdrawn separately.
• Bonus winnings cannot be withdrawn until the specified wagering requirement for each bonus has been met.
• Multiple bonuses cannot be active at the same time, unless an exception is stated in a specific promotion.
• If misuse of bonus benefits is proven, 399bet may cancel the account and associated balance.
• Weekly 30% bonus (up to ৳8,000), slots bonus 50% (up to ৳10,000), and Friday 40% bonus (up to ৳12,000) — each has its own wagering requirements.

4.3 VIP Program

399bet's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. A weekly cashback is provided at each tier, calculated at a set rate on that week's net losses. At the Diamond tier, a maximum weekly cashback of 1.0% is available.

5 Gaming Rules and Prohibited Conduct

5.1 Fair Play Policy

All games on 399bet are operated through Random Number Generator (RNG) technology, which ensures unbiased results. Using any software, bots, or automated tools to access the platform or place bets is strictly prohibited.

5.2 Prohibited Activities

• Providing false information on an account.
• Placing bets or making deposits using another person's account.
• Exploiting system vulnerabilities or technical errors.
• Conducting coordinated betting activity for the purpose of bonus abuse.
• Attempting to launder money through the platform.

If any of the above activities are proven, 399bet reserves the right to cancel the relevant account, balance, and winnings, as well as take legal action.

6 Betting Rules

6.1 Bet Acceptance

Once a bet is confirmed, it cannot be changed or cancelled. If a bet remains incomplete due to a technical issue, 399bet will investigate and make a decision, which will be considered final.

6.2 Cancelled Matches and Events

If any cricket, football, or other sports event is cancelled or postponed, the stake will be refunded or settled by another specified method in accordance with 399bet's policy.

6.3 Odds Changes

The odds set at the time a bet is accepted will remain in effect when the result is settled. Odds may change rapidly in live betting — check the odds again before confirming your bet.

7 Privacy and Data Protection

For details on how your personal information is collected, stored, and used, please read our Privacy Policy. 399bet uses SSL encryption technology to keep user data secure. Information will be shared with third parties only where there is a legal obligation to do so.

• Information provided during account registration and verification is stored securely.
• Cookies and browsing data may be used to improve service quality.
• User transaction data is retained for internal security checks.

8 Responsible Gaming

399bet believes that online gaming is a form of entertainment, but it carries financial risk. We advise users to set their own limits and play responsibly. The Responsible Gaming Guidelines page has detailed information on deposit limits, breaks, and self-exclusion.

21+ This platform is for those aged 21 and above only. Parents are advised to use parental control tools to prevent underage gaming.

9 Account Closure and Suspension

9.1 Closure at User's Request

Any user may request to close their account at any time. After submitting the request, contact the support team via live chat or email. Any pending bonus requirements must be met before closure.

9.2 Closure at Platform's Initiative

399bet may suspend or permanently close an account for any of the following reasons:

• Providing a false identity or documents.
• Violation of any clause of these terms and conditions.
• Bonus abuse or fraudulent activity.
• Pending legal or regulatory investigation.

10 Technical Issues and Limitation of Liability

399bet will not be liable for losses caused by internet disconnection, server downtime, or any other technical issue. However, users may contact the support team regarding any bets or transactions affected by such issues.

While 399bet strives to ensure uninterrupted service, it reserves the right to carry out temporary shutdowns for maintenance or upgrades. If any bet or transaction is affected by such an interruption, the decision will be made at 399bet's own discretion.

11 Dispute Resolution

If you have any dispute or complaint, first notify 399bet's customer support team in writing. The support team will review the complaint and attempt to provide a resolution within a reasonable time. You can reach us via live chat (24/7) or email.

If you are not satisfied with the first-stage resolution, proceed to the next step. 399bet's decision within the framework of these terms and conditions will be considered final.

12 Changes to Terms

399bet may change, amend, or update these terms and conditions at any time. If a user logs in to the platform or continues to use the service after any changes, they will be considered to have automatically agreed to the updated terms. We therefore recommend visiting this page regularly.

13 Contact

If you have any questions or feedback about these terms, please contact 399bet's customer service team:

• Live Chat: 24 hours a day, 7 days a week (in both Bengali and English)
• Email: [email protected]

To learn more about us, read the About Us page.