399bet Privacy Policy

This privacy policy applies to all services and websites on the 399bet platform. It comes into effect when you create an account on 399bet, use our services, or contact us.

We believe that every user's personal information belongs to them. That is why 399bet never sells your information to third parties or shares it unnecessarily.

This policy should be read together with 399bet's Terms and Conditions, as both documents together form the complete legal framework governing the relationship between you and 399bet.

2.1 Information You Provide Directly

When you register on 399bet or complete your profile, the following information is collected:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for account verification)
• bKash, Nagad or Rocket mobile banking number (for transactions)
• Your chosen password (stored in encrypted form)

2.2 Automatically Collected Information

When you use the 399bet website or app, the following information is recorded automatically:

• IP address and device type
• Browser name and version
• Session time and duration on site
• Cookie and local storage data
• Game history and betting activity

2.3 Information Received from Third Parties

In some cases we use trusted third-party services for identity verification or fraud prevention. Information received from these services is used solely for security and compliance purposes.

399bet uses your information only for specific and legitimate purposes. Our main purposes are set out in detail below:

• Account Management: To create, verify and keep your account secure.
• Transaction Processing: To complete deposits and withdrawals via bKash, Nagad and Rocket.
• Customer Service: To resolve your questions or complaints via live chat and email.
• Bonuses and Promotions: To provide bonuses and offers based on your eligibility.
• Security: To detect unauthorised access and fraudulent activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To use analytical data to improve the platform experience.

We do not sell your information to advertisers or marketing agencies.

4.1 Retention Period

399bet stores your information for as long as your account is active. Even after an account is closed, certain information may be retained for a set period due to legal obligations. Once that period has passed, the information is securely deleted.

4.2 Technical Security

399bet uses industry-standard security measures to protect your information. These include:

• SSL (Secure Socket Layer) encryption — all data between your browser and our servers is encrypted.
• Password hashing — your password is never stored in a directly readable form.
• Firewall and intrusion detection systems.
• Regular security audits and vulnerability testing.

4.3 User Responsibilities

We ensure the highest level of protection on our end, but you also have responsibilities. Keep your password private, do not click on suspicious links, and remember to log out. To learn more about safe gaming habits, read the Responsible Gaming Guidelines.

399bet does not share your personal information with third parties except in the limited circumstances below:

5.1 Service Provider Partners

Necessary information may be shared with selected partners for payment processing, identity verification and technical services. These partners are bound to uphold 399bet's privacy standards and may not use your information for their own purposes.

5.2 Legal Obligations

If disclosure of information is legally required as part of a court order or legal process, 399bet may provide the relevant information. In such cases we provide only what has been specifically requested.

5.3 Business Transfers

In the event of a future business merger or acquisition, your information may be transferred, but the new entity will be required to comply with the terms of this policy.

The 399bet website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions and security; these cannot be disabled.
• Functional Cookies: Remember your language preferences and settings.
• Analytical Cookies: Used to understand which parts of the site are used most.

6.2 Cookie Control

You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit some features of the site.

You have the following rights regarding your personal information, and 399bet respects them:

• Access: The right to know what information 399bet holds about you.
• Right to Correction: The right to request correction of inaccurate or outdated information.
• Right to Deletion: The right to request deletion of your information in certain circumstances — though this may not be fully possible where legal obligations exist.
• Right to Object: The right to object to your information being used for marketing purposes.
• Data Portability: The right to request your information in a structured format.

To exercise these rights, contact our support team. For general questions, visit the FAQ section.

399bet is for persons aged 21+ only. We do not knowingly collect information from minors. If we become aware that someone under 21 has registered, that account will be closed immediately and the information deleted.

If a parent or guardian believes someone in their care has registered on 399bet, please contact us immediately.

For certain technical operations, your information may be processed on servers outside Bangladesh. In such cases we ensure that the information is sent to countries or systems where adequate protection is in place. Transferred information remains protected under the same standards as this privacy policy.

399bet may update this privacy policy as needed. If there are any significant changes, you will be notified by email or through a notice on the platform. Continuing to use the platform after a change means you are considered to have agreed to the new terms.

You are advised to visit this page regularly so that you are always informed of the latest policy.

If you have any questions, complaints or information-related requests about this privacy policy, please contact us. The 399bet support team is available in both Bengali and English, seven days a week, twenty-four hours a day.