399bet FAQ — Questions and Answers on VIP, Deposits and Mobile Play

399bet has five VIP tiers, each offering weekly cashback at a different rate:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.4% weekly cashback
• Gold — up to 0.6% weekly cashback
• Platinum — up to 0.8% weekly cashback
• Diamond — up to 1.0% weekly cashback

399bet VIP members receive priority customer support, access to exclusive promotions, and extra rewards on special occasions, in addition to weekly cashback. Benefits increase as you move to higher tiers. To receive the 399bet birthday gift (up to ৳1,500, wagering 10×), your account must be verified.

At 399bet, VIP tiers are evaluated automatically based on your regular play and betting activity. The more active you are and the more consistently you bet, the sooner you have the chance to reach a higher tier. Log in to your account to see your current tier and progress.

Once 399bet weekly cashback is added to your account, it can be used subject to the applicable conditions. For the exact withdrawal conditions on cashback, refer to the terms and conditions page on 399bet — it is recommended that you review it once.

Contact 399bet's 24/7 live chat support directly — the team can assist in Bengali. You can also reach out to local organisations in Bangladesh that provide mental health services. 399bet offers self-exclusion and cooling-off options, which are activated upon request.

Cooling-off means temporarily pausing betting on your account for a set period (such as 24 hours, one week, or one month). Self-exclusion is a longer-term break. For either option, contact 399bet via live chat or email and let them know your preference — the team will act promptly.

All casino and betting activities at 399bet are for users aged 21+ only. Age is verified at registration and during identity verification (KYC). It is each account holder's own responsibility to keep underage individuals from using their account.

There are a few warning signs to be aware of:

• A tendency to bet beyond your budget
• Repeatedly increasing bets to recover losses
• Feeling unable to stop playing
• Prioritising betting over family or work

If you experience any of these, contact 399bet support or request a break.

Yes, 399bet offers the option to set deposit limits. You can set a cap on how much you deposit within a specific period (such as daily or weekly). Contact live chat support to enable this. Reducing a limit takes effect immediately, but increasing it may involve a waiting period.

399bet currently supports deposits through three mobile wallets: bKash, Nagad, and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. The same methods can also be used for withdrawals. The minimum deposit amount is ৳300 for each method.

Log in to your account, go to the deposit section, and select bKash. Send the amount to the designated payment number via the bKash app or USSD. Enter the transaction ID in the confirmation form. The balance is usually added within a few minutes. It is good practice to verify the payment number each time.

The Nagad deposit process is the same as bKash. Go to the deposit section from your account, choose Nagad, send to the provided number, and enter the transaction ID. You can send ৳300 or any amount above that. It may take a little longer in the evening or on weekends, but if you have an issue, let us know via live chat.

First wait 10–15 minutes and refresh the page. If the balance still has not appeared, save the transaction ID from your bKash/Nagad/Rocket app and contact 399bet live chat with that ID and the amount sent. The 24/7 support team will verify and resolve it quickly.

The minimum withdrawal amount at 399bet is ৳800. Withdrawals can be made via bKash, Nagad, or Rocket. The money typically reaches your wallet within 5 to 30 minutes. For bonuses, wagering must be completed — the wagering requirement for the welcome bonus is 25 times the bonus amount.

For identity verification at 399bet, any one of the following is generally accepted:

• National ID Card (NID)
• Passport
• Driving Licence

The document must be clear, not expired, and have all details legible. If unsure, ask via live chat which document is easiest to submit.

Yes, this is very important. The name you registered with on your 399bet account must exactly match the name on your bKash, Nagad, or Rocket wallet. If the names do not match, your withdrawal may be blocked. Make sure you enter the correct name at the time of registration.

Identity verification (KYC) is done to protect your account — to prevent anyone else from using your identity to access the account and to keep financial transactions secure. Verification needs to be completed before large withdrawals or to participate in certain promotions. It is for the security of your own account and money.

399bet stores users' personal information and documents with the utmost care. Data is secured through SSL encryption and is not shared with third parties. For more details, read our privacy policy page, which outlines all rules on data storage and use.

Yes, 399bet has both Android (APK) and iOS versions. The app is available through official channels — only download it from a trusted source. Apart from the app, you can also access the site directly through a mobile browser, which works equally well.

If pages are loading slowly, first clear your browser or app cache: In the browser: Settings → Privacy → Clear cookies and cache; in the app: Settings → Storage → Clear cache. Then check your internet connection. Games run better on WiFi or 4G. If the problem continues, let us know via live chat.

Absolutely. 399bet's mobile-responsive website works equally well on Chrome, Firefox, or Safari. Slots, live casino, cricket betting, and deposits and withdrawals can all be done from the browser. You get the full experience just like the app, with no separate installation needed.

399bet runs smoothly on Android 8.0 or above and iOS 13 or above. The site is usable on lower-end phones as well, though a stable internet connection is recommended for live casino games. If you experience issues on an older or low-end device, try updating your browser.

Yes, all sections on 399bet's mobile platform — slots, live casino, cricket, fishing games — are fully accessible. Deposits and withdrawals via bKash, Nagad, and Rocket can also be done from mobile. Claiming bonuses, checking VIP level, and accessing live chat support are all available from both the app and the browser.