399bet Guide to Responsible Gaming
Betting and casino games are for entertainment — not a substitute for income. 399bet believes that playing within limits is the foundation of enjoyable gaming. On this page you will find how to set your own limits, recognise warning signs, and get support when needed.
Why Responsible Gaming Matters
Online betting and casino games can be enjoyed only when kept within limits. At 399bet we want every user to play with awareness — understanding their own means, sticking to a set budget, and keeping entertainment as the goal. No one under 21 may open an account or play on this platform — this is our firm policy.
Our Terms and Conditions clearly state that age and identity verification is mandatory at account creation. If a user provides false information, 399bet reserves the right to close that account.
Betting can be a long-term form of entertainment if, before each session, you ask yourself: "How much time and money am I willing to spend?" Knowing the answer significantly reduces the risk of playing beyond your means. Read our FAQ for detailed information on deposits, withdrawals, and account management.
Key Principles to Keep in Mind
- Betting is entertainment only, not a source of income
- Only bet what you can afford to lose
- Do not chase losses by increasing your bets
- Set time limits and take breaks
- Do not let children or minors use your account
- Avoid playing when drinking alcohol or under emotional stress
Ways to Control Your Limits
399bet provides several tools to help users manage their own accounts. The features below will help you play responsibly.
Set a Deposit Limit
Restrict how much you deposit on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately; increasing it requires a waiting period of several days.
Session Time Limit
Set a maximum duration for a single play session. Once the time is up, a reminder will appear to help you take a break.
Temporary Account Break
If you feel you need a few days away, you can temporarily suspend your account for anywhere from 24 hours to 30 days. During this time you will not be able to log in or make any transactions.
Self-Exclusion
Choose self-exclusion for a longer break. You can close your account for a period from 3 months up to permanently. Promotional messages will also stop during the exclusion period.
Loss Limit
Set a maximum amount you are willing to lose within a given period. Once that limit is reached, you will not be able to continue playing.
Contact the Support Team
To activate any of these tools or get help with any account-related decision, speak with our team via 24/7 live chat.
Recognise the Warning Signs
Problematic gambling habits develop gradually. If you notice any of the signs below, it is important to act straight away.
Spending Beyond Your Budget
You are spending money set aside for household or personal needs on betting, or you are playing with borrowed money or loans.
Chasing Losses
After a loss you are placing bigger bets to try to win the money back — this is a dangerous cycle.
Hiding It from Family
You are keeping your gambling activity secret from family or friends, or you are not admitting how much you have lost.
Unable to Stop
You want to stop but cannot, or you feel restless and anxious when you are not playing.
Ask Yourself
If your answer to any of the questions below is "yes", it is time to reflect on your playing habits. Two or three or more "yes" answers means seeking professional support is a good idea.
- Have you spent more than your budget on betting in the past month?
- Has betting caused any arguments with your family?
- Does betting feel more important than work or study?
- Have you tried to win back lost money by placing bigger bets?
- Have you thought about stopping betting but found you cannot?
- Do you think about betting more than about sleeping or eating?
- Have you played with borrowed money or by dipping into your savings?
Set Limits for Yourself
Before each week of play, make an agreement with yourself: write down how much time and money you are willing to spend. Stop as soon as you reach that limit — regardless of whether you are winning or losing.
Remember, every betting session is independent. There is no obligation to make up for yesterday's losses today. At 399bet we want you to play every game purely for enjoyment.
Under our Privacy Policy, your account information and play history are fully protected and are not shared with third parties.
Where to Find Support
Acknowledging a problem is a sign of strength. You are not alone — the right support is always available.
399bet Live Chat
Our support team is available 24/7 in both Bengali and English. Come to live chat at any time to set account limits or request self-exclusion.
Email Support
For written requests or detailed guidance, contact us by email. Support email: [email protected]
Help from Family and Friends
Talk to a trusted family member or friend. The support of a loved one is one of the greatest strengths in overcoming a problem.
Professional Counselling
Get in touch with a mental health specialist or counsellor. In Bangladesh, both government and private mental health centres offer consultations free of charge or at low cost.
399bet's Commitment
399bet believes that creating a safe and fair betting environment is not the user's responsibility alone — the platform carries an equal responsibility. That is why we take age verification, identity verification, and account monitoring seriously.
If our team notices unusual or potentially harmful behaviour on an account, we will reach out to that account holder directly. This is not a punishment — it is an offer of support.
We are firmly committed to protecting minors. If other members of your household also use your device, please log out and keep your password secure.
Core Principles of Safe Gaming
- Only those aged 21 or above may open an account
- Each user may hold one account only
- Giving or sharing your account with others is not allowed
- Self-exclusion requests are actioned within 24 hours
- Betting is entertainment — never a financial solution